COMPLAINTS AND APPEALS

Ensuring Fairness and Transparency: Handling Concerns at Epicure Skills Training

At Epicure Skills Training, we prioritize maintaining a high standard of education and ensuring a positive experience for every student. We understand that issues or concerns may arise during your academic journey, and we have established a robust process to address these matters promptly and equitably.

Our Commitment

We take concerns seriously and are dedicated to:
• Fair and Transparent Resolution: Addressing all concerns and appeals in a fair, transparent, and confidential manner.
• Clear Communication: Providing clear and easily accessible information about our process for handling concerns.
• Respectful Treatment: Ensuring that all students are treated respectfully and impartially throughout the resolution process.
• Continuous Improvement: Implementing necessary improvements to prevent recurrence of issues and enhance our services.

Types of Concerns

Complaints If you have a complaint at Epicure Skills Training, it involves expressing dissatisfaction with a service, procedure, or decision. Common examples include concerns related to:
• Academic matters, such as grading or assessment procedures.
• Administrative processes, including enrollment or fee-related issues.
• Student services and support.
• Conduct or behavior of staff or students.

Appeals An appeal allows you to request a review of a decision made by Epicure Skills Training that you believe is unfair, incorrect, or not consistent with established policies. Appeals may pertain to:
• Academic assessments and grading decisions.
• Enrollment outcomes.
• Visa-related matters.
• Disciplinary actions or other institutional decisions.

Confidentiality and Support

All concerns, complaints, and appeals are handled confidentially. Information is shared only with individuals directly involved in resolving the issue. If you require support or guidance during this process, our Student Support Hub is available to assist you. At Epicure Skills Training, we are committed to upholding fairness and transparency in all our operations. We encourage students to utilize our process for handling concerns whenever necessary, as your feedback helps us improve and ensures a positive learning environment for everyone involved.